Integration Example
Integration Example between Chup Online and Hospital Information System (HIS)
Overview
Chup Online is a cloud-based SAAS platform that revolutionizes the way hospitals manage their queues and appointment systems. As a comprehensive solution, Chup Online simplifies and streamlines the patient experience from registration to service delivery.
Conversely, a Hospital Information System (HIS) is the backbone of a healthcare institution's operational management. It handles critical data including patient records, medical history, medications, imaging like CT scans, and billing, among others.
Case Study
A hospital is currently employing both System 1 (Chup Online) for queue and appointment management and System 2 (HIS) for managing patient data. The challenge arises in maintaining data consistency and synchronization between these two systems to ensure seamless operations.
Communication Methods for Integration
To achieve effective integration, two primary methods of system communication are utilized: webhooks and APIs. These methods facilitate real-time data exchanges, ensuring that both systems are always up-to-date with the latest patient information.
Problem Statement
Patients have the option to register through either system.
If a patient registers through Chup Online, the data is captured within the Chup Online system, necessitating a synchronization process with the HIS to maintain data uniformity.
Conversely, if a patient registers through the HIS, Chup Online must synchronize with the HIS to update its records.
Numerous other actions and cases require similar synchronization.
From these challenges, it is clear that an integrated data-sharing solution is required, employing both webhooks and API communications.
Problem Resolution
Chup Online Registration: When a patient registers through Chup Online, the platform saves the patient's data in its database and then issues a webhook containing the patient's data. The HIS consumes this webhook payload and updates its database accordingly.
HIS Registration: Conversely, when a patient registers through the HIS, the system saves the information in its database and then sends this data to Chup's API. As a result, Chup Online updates its database with the necessary data for queue and appointment management purposes. The essential data shared includes the patient's name,
identification number (IC number), and phone number, which are crucial for the coordination of queue and appointment schedules.
Implementation of Integration Strategies
Chup Online Role in Integration:
Upon the registration of a patient within the Chup Online platform, a webhook is triggered, sending out a payload that contains the patient's details. This payload is structured to be instantly recognizable and processable by the HIS.
The webhook's payload is secured by a digital signature using HMAC-SHA-256 encryption to ensure data integrity and security.
Chup Online flexible architecture allows for the webhook to be configured to send real-time notifications to the HIS, enabling prompt update of patient data on both platforms.
HIS's Role in Integration:
When the HIS receives a new patient registration, it not only stores the data locally but also prepares an API request. This request is sent to Chup Online endpoint with the necessary patient details formatted as per Chup's specifications.
HIS ensures that the data sent to Chup Online API is limited to what is necessary for managing queues and appointments, thus maintaining data privacy and efficiency.
Once Chup Online API endpoint receives the data, it is parsed and stored, synchronizing the patient's appointment and queue details with the Chup Online platform.
Benefits of Integration
The integration of Chup with HIS via webhooks and APIs offers several benefits:
Data Consistency: Ensures that patient data is consistent and up-to-date across both platforms, reducing the risk of discrepancies.
Operational Efficiency: Streamlines the registration and management processes, saving time for both patients and hospital staff.
Real-Time Updates: Both systems receive real-time updates, enabling immediate action and minimizing delays in patient care.
Enhanced Patient Experience: Provides a seamless experience for patients, who can enjoy a smooth flow from registration through to their appointment, without the need to provide duplicate information.
The integration of Chup Online with HIS exemplifies a strategic collaboration of technologies, where two powerful systems work in concert to deliver enhanced healthcare services. By leveraging the strengths of webhooks for immediate data transfer and APIs for structured data exchange, the hospital ensures aholistic and integrated patient management approach. This symbiotic relationship between Chup Online and HIS not only optimizes internal operations but also elevates the level of patient care, ensuring that healthcare delivery is both modern and patient-centric.
This documentation outlines the practical steps and benefits of integrating Chup Online with a Hospital Information System, providing a detailed blueprint for the technological synergy necessary to advance healthcare services.
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